Connexions - Word Importer and Edit-In-Place Study

Problem

Connexions offers several convenient tools for authoring a module, such as Microsoft Word Importer and Edit-In-Place. These tools are intended for users without XML knowledge to create a module in Connexions with ease. However, it is not known whether these tools are actually easy for users. Therefore, it is important to do a user testing to find this out. Once the problems are identified, a new interactive design is necessary.

 

Solution - Procedure

  1. Heuristically evaluated these two tools and found that there were several features might pose difficulty to users;
  2. Carried out cognitive walkthrough and created workflow charts to check any steps that might cause problems to users;
  3. Combined the results from both heuristic evaluation and cognitive walkthrough and worked out a list of potential problematic features;
  4. Planned user testing (scripts, tasks, and online questionnaire) based on previous work;
  5. Conducted a user testing and identified problems with these two tools
  6. Made prototypes for the new interactive design


Skills Involved

1. Heuristic evaluation
2. Cognitive walkthrough
3. Workflow charts creation (Microsoft Visio)
4. User testing design
5. User testing conduction (Morae)
6. Online questionnaire Implementation (HTML and JavaScript)
7. Prototyping (Axure)

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